Refund policy
Return & Refund Policy
Effective Date: [19 SEPTEMBER 2026]
At [MINI TORQUE], we want you to feel confident when shopping with us. If you’re not completely satisfied with your purchase, we’re here to help with eligible returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return:
* The return request must be submitted within [24 HOURS] of receiving your order.
* The product must be unused and in its original condition.
* The product should be returned with its original packaging, accessories, manuals, tags, and other included items, where applicable.
* Proof of purchase or your order number may be required.
* Products damaged due to misuse, accidents, unauthorized modifications, or normal wear and tear may not qualify for a return.
Some products may have additional return conditions, which will be mentioned on the product page.
2. Return Timeframe
You must contact us within [3 DAYS] of receiving your order to request a return.
To start a return, contact us at [minitorque7080@gmail.com] with:
* Your order number
* Name and contact details
* Product name
* Reason for the return
* Photos or videos, where applicable
Our team will review your request and provide return instructions if the product is eligible.
3. Refund Process
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed within [REFUND PROCESSING TIME].
The refund will generally be issued to the original payment method used for the purchase, unless otherwise agreed or required by applicable law.
Please note that the time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
4. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer an exchange, subject to availability.
If the same product is unavailable, we may offer:
* A replacement with an equivalent product;
* Store credit; or
* A refund, as applicable.
To request an exchange, contact [minitorque7080@gmail.com] within [24 hours] of receiving your order.
5. Damaged, Defective, or Incorrect Products
We take product quality seriously.
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at [minitorque7080@gmail.com].
Please provide your order number along with clear photographs or a video showing the issue and, where relevant, the packaging in which the product arrived.
After reviewing the issue, we may arrange a replacement, exchange, refund, or another appropriate resolution.
For damaged packages, we recommend taking photographs before opening the package whenever possible.
6. Non-Returnable Items
The following items may not be eligible for return unless they arrive damaged, defective, or incorrect:
* Products specifically marked as non-returnable;
* Products damaged through misuse or improper handling;
* Products that have been modified, altered, or repaired without authorization;
* Products missing essential parts, accessories, or original packaging;
* Clearance or final-sale products, where clearly stated at the time of purchase; and
* [OTHER NON-RETURNABLE ITEMS].
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
7. Return Shipping Costs
For change-of-mind returns:
Return shipping costs may be the responsibility of the customer unless otherwise stated on the product page or agreed by us.
For damaged, defective, or incorrect products:
Where the issue is confirmed to be our responsibility, [Mini Torque] will generally cover the reasonable return shipping cost or provide an appropriate return arrangement.
Return shipping method:
[ADD YOUR RETURN SHIPPING PROCESS]
We recommend using a trackable shipping service when returning an item. We cannot guarantee receipt of an item that is lost during return transit when the customer arranges the shipment independently.
8. Products Damaged During Return Shipping
Products should be securely packaged to prevent damage during return transit.
If a product is damaged because it was inadequately packaged for return, the return or refund may be affected, subject to applicable law.
9. Refund Deductions
Where permitted by applicable law, refunds may be adjusted for:
* Non-refundable shipping charges, where applicable;
* Return shipping costs that are the customer’s responsibility;
* Missing accessories or components; or
* Damage caused by use beyond what is reasonably necessary to inspect the product.
We will communicate any applicable deduction before processing the refund where reasonably possible.
10. Order Cancellation
If you wish to cancel an order, contact us at [minitorque7080@gmail.com] as soon as possible.
Cancellation may not be possible once an order has been shipped or otherwise processed. If the order has already been dispatched, you may need to follow the applicable return process.
11. Contact Us
For any return, refund, or exchange request, please contact:
[Mini Torque]
Email: [minitorque7080@gmail.com]
Phone: [**********]
Business Address: [Unknown]
Please include your order number in your communication so that we can assist you as quickly as possible.
12. Policy Updates
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.
Our goal is to keep our return process simple, transparent, and fair while ensuring that every customer receives appropriate support.
Last Updated: [19 septembr 2026]